Gateway Tech Support
Hey if you own a Gateway Computer, then I’m sorry. I unforunately have one as well. I recently ran into some minor issues, and needed help from the Gatway Support System. Well I never found out if they could help me or not. I had to end up going to a local computer guy, that repairs computers. He fixed my computer for $172. So it was a big cost to fix some minor issues.
The first problem I ran into with the Gateway people, was their automated voice that you have to talk to first on the phone. It couldn’t understand me, when I was saying my computer system. It kept making me repeat it. Now I was having to also call a phone number that was not toll free, so I was paying long distance charges. After being put on hold for 20 minutes, the system just hung up on me. Well I really needed to fix my computer, so I called back. This time I was put on hold for 30 minutes, and again the system just hung up on me. I was able to find a toll free number, and when I called it, it wanted my serial number. My computer had letters in the serial number, so they couldn’t help me. If you have letters in the serial number, then you bought it from a store, and you have to call the non toll free number. So I was back at square one. The non toll free number from Gateway does not ever get to the customer. It just puts them on hold, and will eventually hang up on you.
So if your looking to get a new computer, then I strongly urge you to not buy a Gateway Computer. If you are a computer expert and know everything about computers, then feel free to get one. However, if your like me and you are computer challenged when it comes to the most minor computer problems. Then Gateway is not a good choice. The Gateway Support System is worthless, and they will not help you at all. So you will be on your own, if you purchase a Gateway Computer. I will never buy another Gateway computer ever!Click here for reuse options!
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